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Privacy Policy for Your 96bet Account

Q: Can I ask to see the data linked to my account?

Yes. Send a request through live chat or privacy@96bet.mobi, and we will verify the account before responding. Some records may be limited if disclosure affects security, fraud checks, or legal duties.

Our Privacy Policy explains how account data, device records, cookie choices, and payment references are handled when you open your account, including when you connect from Kuala Lumpur.

Account dataCookie choicesMalaysia accessSecurity checks

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How Privacy Covers Account Activity

96bet Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy sets out what we collect, why we collect it, and how long we keep it when you use 96bet. The policy applies to account creation, sign-in checks, live table activity, slot-room records, sportsbook actions, payment references, support chats, and security logs. We use

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these records to run your account, meet legal duties, prevent misuse, resolve wallet questions, and keep service messages linked to your own profile. Access and eligibility depend on local law and are available where local law permits. When a payment reference is created through a Malaysia
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method, we keep only the records needed for checks, support, reconciliation, and dispute handling. We do not ask for more personal data than the account flow needs, and we separate sensitive checks from routine account preferences where our systems allow it.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HELP PATHS

Contact Us About Your Privacy Choices

Privacy requests should reach the team that can verify your account and act on the right record. Use live chat for quick account checks, email for written requests, or the account area when you want to update contact choices yourself. We may ask for matching details before changing, exporting, or removing data because privacy rights need to be handled against the correct profile.

Team online

Live chat privacy queue

Open live chat from your account and choose the privacy request reason. We check the signed-in profile first, then route the case to the team that handles account data changes and access questions.

Email privacy request

Write to [email protected] with your account ID, registered contact detail, and the action you want us to assess. Do not send card images or extra documents unless we request them for verification.

Account area updates

Use your account settings to adjust contact details, password choices, and available message preferences. Some changes may trigger a security check before the new data is accepted across wallet and support records.

DATA PRACTICE

Data Handling Inside 96bet

We treat the Privacy Policy as an operating rule, not a page that sits apart from the account flow.

Account records

We keep the details you provide during account creation, sign-in, and profile updates. These records help us match support requests to you and prevent changes from being made by someone without account access.

Cookie controls

Cookies help keep you signed in, remember basic settings, and measure whether pages load correctly. You can adjust browser cookie settings, but some account features may need session cookies to work properly.

Payment references

For Touch 'n Go, GrabPay, Boost dan FPX, we store payment references, timestamps, status codes, and reconciliation records. We use them to answer wallet questions, verify withdrawals, and handle payment disputes.

Device checks

We may record device type, IP address, browser data, and sign-in patterns. These logs help detect unusual account access, protect wallet actions, and confirm whether a privacy request came from the account holder.

Retention periods

We keep personal data only while it is needed for account operation, legal duties, dispute handling, fraud prevention, or accounting records. When retention is no longer needed, we remove or anonymise records where practical.

Request changes

You may ask us to correct inaccurate data, check what we hold, or assess deletion where the law allows it. We confirm identity before acting so another person cannot change your records.

Privacy Questions Before You Join

These answers explain how the Privacy Policy works when you create an account, enter the lobby, use local payment methods, or contact support. They are written for direct account use in Malaysia, not as a broad platform summary. If your request involves legal rights or eligibility, our response may depend on local law and the records linked to your profile.

We collect the details needed to create and protect your account, such as contact data, login records, device signals, payment references, and support messages. The exact fields depend on the account action you choose.

Payment references let us match wallet actions to your account, check transaction status, answer support questions, and handle disputes. We focus on reference data rather than storing more personal data than the payment flow requires.

Yes. Send a request through live chat or [email protected], and we will verify the account before responding. Some records may be limited if disclosure affects security, fraud checks, or legal duties.

Cookies support sign-in sessions, page performance, and basic preferences. You can manage them through your browser, but blocking required session cookies may prevent parts of the account area from loading or staying signed in.

Retention depends on the record type and the reason it was collected. Account, wallet, security, support, and accounting records may have different periods because legal duties and dispute windows are not always the same.

Yes. Use your account settings for simple updates or contact support for details that require verification. We may ask you to confirm identity before changing records tied to wallet checks or account access.

Your rights and access may depend on local law and are available where local law permits. We handle requests against the account record, the relevant legal duty, and the practical steps available to us.

Privacy Policy for Your 96bet Account

Contact Us About Your Privacy Choices

Live chat privacy queue

Email privacy request

Account area updates

Data Handling Inside 96bet

Account records

Cookie controls

Payment references

Device checks

Retention periods

Request changes

Privacy Questions Before You Join

01 What personal data does 96bet collect when I open an account?

02 Why do you keep payment references from Touch 'n Go, GrabPay, Boost dan FPX?

03 Can I ask to see the data linked to my account?

04 How do cookies affect my privacy on the site?

05 How long do you keep my account records?

06 Can I correct details that are wrong?

07 Do privacy rights apply the same way in every location?

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